$AMZN $3-5B add
I've been through your email and I understand that both of your accounts, including the one holding your Kindle Direct Publishing bookshelf, have been locked for years because your two-step verification codes are still being sent to a former phone number that your carrier reassigned to someone else, leaving you with no way to receive them on the number you use today. Alongside that, you have shared a detailed proposal on account recovery and on access for customers without a phone, a fixed address or a bank card, and you have asked for a case number and written confirmation that your points have been added to your file and to the process review. Losing access to the account that holds your published work, and carrying that for years while the codes go to a stranger's phone, is a serious thing to live with, and I am sorry it has stayed unresolved this long. What stands out to me is that you did not simply write in about your own lockout; you took the time to map out how this h...